Reports and complaints

As part of its commitment as a B Corp, SMÀ S.r.l. provides a form for submitting reports, observations and complaints concerning social, environmental or commercial matters, diversity, equity and inclusion, or relations with the company. The form can be reached from the “Reports and complaints” link in the website footer and is hosted at segnalazioni.smagroup.it.

• Data controller: SMÀ S.r.l., Via Bianche 3, 36010 Carrè (VI), Italy, VAT no. IT03547050249, email segnalazioni@smagroup.it.
• Data processed: the reason for and description of the report and, if you provide them, your full name, email address and phone number; in addition, the date and time of sending, the website you came from, the browser type and a code derived irreversibly from your IP address, used only to limit repeated submissions. Your name is optional: you can submit a report without identifying yourself, but without at least one contact detail we will not be able to reply. Please do not include unnecessary data in the description, in particular health data or other special categories of data.
• Purpose: to receive and review reports, reply to them and keep a record of them as required by the B Corp certification.
• Legal basis: the controller’s legitimate interest in handling reports and documenting its social and environmental commitment (Art. 6(1)(f) GDPR); for complaints relating to a purchase, also the performance of the contract (Art. 6(1)(b) GDPR).
• Recipients: SMÀ staff in charge of handling reports; GCP Corporate, which receives reports in copy and supports SMÀ in handling them; the providers hosting the form and the email service; Google Ireland Limited, which provides Google Sheets, where the register of reports is kept (any transfer of data to the United States takes place under the EU-US Data Privacy Framework). The data is not disclosed to the public.
• Retention: 5 years from the date of submission; after this period reports are deleted automatically.
• Cookies: the form does not use cookies.
• Your rights: you can request access to, rectification or erasure of your data, restriction of processing, or object to processing (Arts. 15-21 GDPR) by writing to segnalazioni@smagroup.it. You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it) or with the supervisory authority of your country.